A brief guide to having difficult conversations by one Dave Bailey. He uses the Nonviolent Communication method, which sounds scarier than it is: don’t attack under any circumstance, which of course any communicator knows is never a good idea, unless you’re in a war. Articulating observations, needs and strategies separately are a good insight, and, something I’ve been slowsly practicing: brevity. I tend to use too many words, especially in these situations, and by focussing on that I see now that’s pretty common, and thus a common pitfall. Give it a read, it’s very much to the point.